LONGCHIMNEY FARM COTTAGES  -  BOOKING TERMS AND CONDITIONS

These Booking Conditions contain important  information and set out contractual terms and conditions which apply to the booking you make with Long Chimney Farm Cottages. These booking conditions include some exclusions and limitations of liability and it is therefore important that you read them carefully

BOOKING
 Your reservation will be accepted upon payment of a deposit of 1/3rd of the holiday cost. This will then be confirmed to you either by post or e-mail usually within 5days. The balance will be payable any time up to 8 weeks before the start of the holiday. If booking within 8 weeks of the intended holiday date, the whole cost is payable upon booking. Non payment by the due date may be treated as a cancellation. If it is then the deposit will be forfeit. No booking shall be deemed to have been made until a booking form and remittance is received and confirmed.  In the event of late booking the Booking Form must be handed to the owner on arrival.

Method of payment

Credit Cards Only Please.

 Payment can be made by any of the Credit or Debit Cards  detailed below. We do not charge a commission for credit card payments.

CANCELLATION
In the event of a cancellation at any time the deposit is forfeited. If cancellation occurs within 8 weeks of the start of the holiday we will endeavour to re-let the cottage less a administrative charge of  £75.00  but if unsuccessful you will forfeit the balance of the holiday cost . You are advised to take out cancellation insurance to cover this possibility.

Holiday Cancellation & Personal Insurance is available on request

CENTRAL HEATING

Standard Central Heating is included morning and evening which is

7.am.-9.30.a.m.  &  5.00 p.m.  -  11.30 p.m.  1st October - 1st May

Should you require heating outside of the above period please see the owner.

Should you require heating on all day in the winter season or standard heating in the summer season the surcharge will be the same @ £8.00 per period per day  to be paid locally  to the  owners. In line with our Green Tourism Commitment please set the thermostat to a sensible temperature. Thank You.
 
ARRIVAL AND DEPARTURE
Your cottage will be available from 4 p.m.  on the day of arrival. Please vacate the cottage by 10:00 am on the day of departure. Please advise us if you intend to arrive after 6 p.m.

Please note, 4 p.m. is the latest that you can gain entrance, generally it is available earlier. Please phone AFTER 1 P.M. check access  availability.

MAINTENANCE / RIGHT OF ENTRY
We reserve the right of entry to the property at reasonable times to carry out any necessary repairs and maintenance or to inspect the property.

GUESTS

Occupation of the cottage and use of the facilities limited to guests named on the booking form. Should you wish to make alterations to the names or numbers of guests please ensure that you have our prior permission. We may refuse entry to the entire party if you fail to observe this or any other booking conditions. The person signing the booking form certifies that he or she is authorised to agree the booking conditions herewith for and on behalf of all other members of the party. The person signing the booking form must be an adult member of the party 18 years of age +.  We provide cot / high chair free of charge for children aged 2 and under, Furniture may NOT be moved without prior permission of the owners..

PETS
Pets are only permitted with the prior consent of the owners and where permitted are to be kept under control and exercised off the premises, they are to be kept on a lead at all times on our property, please do not let your pet out in the morning to wee on the lawn, it will kill the lawn and make it unsightly for future guests.  Pets are not permitted in the bedrooms or on the furniture.    The owners cannot accept the responsibility for their safety. Pets must not be left in the property unsupervised as this can result in the considerable damage to the property and distress to the pet. A weekly charge will be made for EACH  pet. Please clean up after them, Poop Bags are supplied. Pets MUST be upto date with flea and worming treatments. A charge will be made for any damage caused by your pet,  this will be deducted from your credit card in the event of non notification of damage prior to leaving the property at the end of your rental period. Please do not feed our Dogs and DO NOT THROW STONES FOR THEM  although they may encourage you to do so.

DAMAGE / BREAKAGES / LOSS / CARPETS/HIRERS OBLIGATIONS

Breakages/ Damages Loss/ Carpet Damage,  MUST be reported  immediately to the owners, FOR CARPET STAINES A BOTTLE OF CARBONATED WATER CAN BE FOUND UNDER THE SINK, PLEASE POUR ON IN QUANTITY ON RED WINE OR VOMIT TO AVOID PERMANENT STAINING, PLEASE ADVISE US OF CARPET STAINING ASAP  AS OUR CARPET CLEANING COMPANY  CAN  CLEAN THE CARPET WITH   THE APPROPRIATE  CHEMICALS, DO NOT LEAVE IT,  you will be charged for cleaning and or replacement carpet.  Broken items MUST be replaced by the hirer with similar or advised to the owner to enable this to be done at replacement cost to the hirer, attention to this condition would be appreciated. If you lose your key a charge will be made to replace it and the fob. We do not normally charge for minor accidental damage and breakage. To authorise  the owner to deduct from the hirer's debit/credit card as payment for damages or extra cleaning not declared at time or on the Hirer's departure in accordance with the above. FAILURE TO COMPLY WITH THIS CONDITION WILL RESULT IN A CHARGE FOR ANY DAMAGE / LOSS BEING RECOVERED FROM YOUR CREDIT  CARD, FOLLOWED BY A RECEIPTED INVOICE DETAILING CHARGE.

LINEN

We provided linen and bathroom towels they must not be removed from the property. You must remember to bring your own beach towels. A change of linen will be provided for bookings two weeks or more. Cot linen is not provided, although emergency supply may be provided.

CLEANING / COMPLAINTS

Cottages are cleaned and inspected between lets. On arrival please notify us of defects within 24 hrs, failing which you are deemed to accept the condition of the property. By accepting our terms and booking conditions the client has agreed to leave the property including the Hob,  Oven, Grill , Carpets and all kitchen appliances  in the same clean and tidy condition at the end of the rental period as at the beginning.  Failure to comply with this condition  WILL  result in a cleaning charge being made AND CHARGED TO YOUR CREDIT CARD. We operate a policy of constant maintenance and improvement .

PARTY BOOKINGS

Bookings from persons under the age of 25, or groups where the majority of the members are under the age of 25 are not normally accepted but consideration will always be given on receipt of full details. This policy is not to be discriminatory, but is to merely to protect our property.

PATIO/ BBQ

Garden furniture and BBQ equipment must not be removed from the premises. The BBQ MUST be left in a clean condition as found at the start of your rental period. A charge of £25.00 will be made to reinstate the Weber BBQ to a clean condition if this is not done.

AT THE END OF YOUR STAY

Please check out and return the Door Key to the owners so that they may inspect the property before you leave to avoid any discrepancies.

SWIMMING POOL
See Pool Rules

DISCLAIMER
All reasonable efforts have been made to ensure the safety of our guests (see Rules of the Pool). We cannot accept responsibility for injury sustained to our guests or members of their party or damage to their vehicles or other belongings. Although not a working farm, we do have horses, which may appear to be friendly but can be unpredictable. Please do not allow children to stray unaccompanied on the owners property.  No responsibility will be accepted for injuries sustained to our guests and members of their party in this respect.

Smoking

Our Cottages and Facilities are  strictly non smoking.

General Safety

While on the premises you are asked to observe the regulated driving speed, walking pace or less. Young children and animals are on site. please read "Fire Safety Notice" in the cottage information/welcome book. Familiarise yourself and your party with the exit route in case of fire.

A first aid kit will be found in the kitchen cupboard marked appropriately.

CLEANING / DAMAGE CONDITIONS

The Damage & Cleaning Sections of these  conditions are to ensure that the high quality clients expect  on arrival, are maintained between clients leaving and arriving.

Contract.

By signing the Booking Form you agree to the forgoing Conditions / Terms of Booking.

The contract is made on the terms of these booking conditions and is deemed to be made at Longchimney, Beech Tree Lane, Salcombe Regis, Devon EX10 0PE. The Contract will be governed by English Law subject to the exclusive  jurisdiction of the English Courts.

These Booking Conditions supersedes and cancels all previous issues.